Shipping, Delivery & Returns

What payment methods does HB offer?

Cash on delivery and online payment via a debit or credit card are permissible through 'Safe Pay'.

What do I do if I receive my order and something is missing / incorrect / damaged?

Never accept pressed or opened parcels. If your package or product is damaged, save the box and merchandise and notify us immediately at hello@joinherbeauty.com or 0300-0341191. You can also message us on Instagram. Please do not discard the product or the packaging as these materials may be required for your claim to be processed.

Where do you ship?

HERBeauty is shipping Nationwide - Pakistan.

What if i did not receive my confirmation email?

Confirmation emails are typically received shortly after the order is placed. If you do not receive your confirmation email right away, it may be due to your order being placed during a period of high order volume, such as an exciting new launch or promotion.
If you have not received your confirmation email within 24 hours after your order is placed, please email us at hello@joinherbeauty.com so that we may assist you further!

When will my order be shipped?

All orders are processed within 24 hours (Monday to Friday) and require 3-5 business days for delivery.

What is your return policy?

Products purchased online can ONLY be exchanged online within 7 days of purchase. The original recipients must be attached and the product must be in original packing. The products must be evaluated by our team before making an exchange and the time period for an exchange request can be 5 – 7 business days.

You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in the same condition. In-case of stock out, customers have to wait till the arrival of the stock, and upon agreement we can provide online store credit.

How can I modify or cancel my order?

Once an order has been placed, it can be modified or canceled within the first 12-24 hours of placing the order. For order cancellations, please contact us at hello@joinherbeauty.com
Note: Once an order is being prepared for shipment, we cannot cancel it.

How much are the delivery charges?

Standard Delivery charges across Pakistan are Rs. 200.

Can the order be collected from Her Beauty office?

The order will be sent to the mentioned address, so if you prefer to make a purchase in person, you can visit the retail stores where HerBeauty products are available.

Do you have a phone number I can contact?

Yes, our customer service number is: 0300-0341191


Do your products have expiration dates?

Yes, 12 months after opening the seal with 2-3 years shelf life.

Are HB products vegan, cruelty-free and gluten-free?

Yes, our products are completely vegan and cruelty free. We prioritize ethical and inclusive practices in the creation of our skin care line, ensuring that our customers can enjoy high-quality products that align with their values.

Can young customers or ages below 18 years old use HB products?

For young customers or ages below 18 years old, we recommend to use our cleansers & moisturizers range as they balance your skin’s pH level, keep your skin moisturized and are extremely gentle on the skin.

Are HB products safe for women undergoing pregnancy?

Yes, all of our products have been made through a clean and damp, kind process, which means they have undergone thorough processes to make sure they are 100% sulfate, paraben, vegan, toxin & damp; cruelty free. So yes, all our products are very safe to use in pregnancy!

Are your products safe for sensitive skin / rosacea?

Yes - all our products have been through a clean and kind process, but we still would recommend you to do a patch test prior to incorporating any skincare product in your routine.

Do your products have fragrance?

Yes, some of our products have fragrance in them, but not more than 0.3% and are all derived from natural materials, hence making them completely safe and gentle on sensitive skin. However, our serums are completely fragrance free.

Are your products used for Skin Whitening?

HERbeauty products give boosted benefits in terms of brightening, healthy glow, hydration & plumpy skin. We do not promote whitening products as that would mean to completely alter your skin tone, instead, we actively encourage our customers to be confident in their natural skin tone & work on improving the skin health.

Do you have any discounts?

HERBeauty offers discounts on specific events and occasions. Please stay updated on our social media for such updates!