SHOP WITH CONFIDENCE.

Shop at Her Beauty with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange/replacement within the guidelines outlined below. This policy applies to all purchases made with us. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through www.joinherbeauty.com

Exchange/Replacement Policy

• Product will be exchanged within 7 days of purchase incase of any damage; used products may not be replaced.
• Original receipt must be attached
• Product must be in original packing
• If customer has received what they ordered, delivery charges will be borne by customer
• Products purchased online can only be exchanged online
• Product must be evaluated by the QA team before making an exchange
• The time period for an exchange request can be 5 – 7 business day
• In-case of stock out, customer has to wait till the arrival of the stock, and upon agreement we can provide online store credit
• We reserve the right to reject the exchange or return requests based on the conditions

Claims

We are here to facilitate our customers and offer claims on the following conditions:

• No claims of exchange/replacement of products bought on the website will be catered at any physical store having Her Beauty products in any city
• A claim has to be made after three days of the product reaching the customer
• Products purchased from Retail stores will not be entertained at our online store in either way (Exchange or Replacement)
• Customer has to send the order back to Her Beauty for the evaluation bearing delivery charges
• No claims will be accepted on products that have been previously replaced or exchanged
• If a product is damaged by the consumer it will not be exchange or replaced
• Any product that comes back without receipt will not be catered to if an exchange request is made outside the specified time frame
• Products with tampered or missing serial numbers will not be entertained
• Items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods
• Lead time for the claim decision shall be 7 working days
• In-case of legitimate claim, online store credit will be provided
Online Store Credit
• Online store credit will be provided in the below mentioned scenarios:
• In case of a legitimate claim
• In case of exchange, if the required product is stocked out
• If the customer paid online and has not receive the parcel
• If the customer has paid online but refuses to accept the product upon delivery and has requested a refund of the amount.